PUGI - 2020 Ogden Avenue, Downers Grove

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Reviews about PUGI

• John Wentworth
  ★ ☆ ☆ ☆ ☆
  I want to give them a "zero star" i would in most cases just walk away and complain to my wife and dogs. "Service manager is a lier." I was so furious about his open lying about my vehicle. He said he would not repair a tire with a nail in it because where the puncture was located. I told him I am a jet mechanic and know that is not true. He said the "state" would not allow the repair the tire. The car had low milage mileage and was bought new from them. He told me all the tires had dry rot and had to be replaced. I said what!!!. I was ready to tell them to put 4 new tires on the vehicleI. The manager just walked away WT .... @#!#.
  I asked the mechanic politely to please put my vehicle on the ground. He and another other colleague did not know how the tire pressure system worked and could answer specific questions ... and then they were BS ing me on how they function ... say what?
  I shook my head.
  I went to another tire establishment ... they took the tire off and said it was repairable. I asked for an expert to come in and look at the tire .." he confirmed the tire was repairable" ...the dry rot was not bad and would not effect the tires performance !
  OK PUGI SERVICE MANAGER ...I AM JUST A DUMB CUSTOMER WITH 40 YEARS ON COMMERCIAL JET AIRCRAFT ... THE PUGI MANAGER WANTED TO REPLACE ALL 4 TIRES ! I WAS SPEACHLESS. Greed? ... maybe his bonus was tied to it? These guys have done all service and maintenance on this vehicle. Has the service manager done this to other customers? This is so sad ..just down right evil.
  THE OTHER STORE ...knew exactly how the tire pressure system worked ... they told me the tires still had service life left on them ....
  I asked them please put 4 new tires on ...please!
  
  VERY SAD TESTIMONY ON WHAT ONE HUMAN BEING CAN DO TO A BUSINESS. I almost hate talking about it ... and wasting my time doing this posting ... because I know this ... PUGI MAZDA will do nothing about this in the end ...?

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Nearest organizations

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  1866 Ogden Avenue, Downers Grove, IL 60515

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• Wannemaker's Home and Garden

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• Gigi's Pet Salon

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